FAQ

Once you submitted an order, you will receive an an order confirmation via email. If you have not yet received an email-confirmation, please contact us

Once an order has been shipped, you will receive a tracking link enabling you to track your shipment. For any issues, please contact us

The delivery time can slightly vary depending on the ordered itmes. Locally (EU wide) you can count with 3-5 working days from the day the product exits the production. Internationally it may take longer, but usaually our products are delivered within 2 to 3 weeks tops.

Shipping costs are based on the the destination and type/size of the ordered items. You will always see the exact delivery cost at checkout before completing your payment.

Order can be returned no later than 14 days after you, or someone for you, received your order. To start a return, please contact us first to confirm if a return can be granted for the specific item you wish to return. If the return is accepted, we will provide you with further instructions. Items sent back to us without first requesting a return will not be accepted. Moreover, the customer is responsible for the return shipping cost. Please not that the products are your liability until they are received back at our warehouse. The item(s) must be in the same condition they were when you received it/them: unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Overall, please carefully read and understand our Refund Policy before placing an order.

As soon as we have received and accepted your return, your refund will be issued to your original payment method. Please note that it may take up to 14 business days to process returns. Once the refund is issued you will receive an email-confirmation.

In the very unlikely event that you receive a damaged or defective item, please reach out to our customer support team within 3 business days of receiving the order. We may request photographic evidence of the damaged or defective product for review and will work with you to find an appropriate resolution.

We accept PayPal and Shop payments as well as almost all common credit cards. Furthermore invoice payments via Klarna are welcome. Please note some payment methods are subject to local availability.

Giclée prints with pigment ink offer a much higher dot density than a classical print as well as finer color and tonal graduations than in the offset or digital prints. In fact, 10 different ink colors are used for giclée printing, compared to 4 ink colors used for offset and digital prints. Moreover, there is a wide range of high quality, gallery-grade fine art papers with lots of different textures. We always choose the most adequate for best results.

To ensure your prints will last, please consider the following:

1. Use cotton gloves when you handle your prints to avoid sweat and grease decreasing the durability of your prints.

2. Store your prints on a acid-free and pH-neutral underground.

3. Avoid temperature variation. The best environment should have temperatures between 18-25°C with an humidity factor 30-40%.

4. Do not expose your prints to direct sunlight. Optimally display your prints behind a glass with UV protection, this also helps with possible air contamination.

Our premium fine art paper prints are produced using museum-quality giclée printing technology, delivering exceptional detail and color accuracy that showcases every artwork at its best. Each print is made on archival-grade paper, ensuring longevity and a timeless presentation.

• The 230 gsm paper provides a substantial feel, enhancing the quality of our prints.
• The textured matte surface enhances depth without losing print clarity.
• Handmade wooden frames from Italy with premium plexiglass.
• Made on demand, to your very special order.

Our premium canvas prints are crafted using museum-quality giclée printing technology, ensuring exceptional detail and color accuracy that brings all and every art print to life. Each print is carefully produced on archival-grade canvas that's designed to last for generations.

• Made from sustainably sourced materials
• Poly cotton blend with a matte/satin finish. Scratch, crack, & warp resistant.
• Frames made from solid real wood. Made on demand.
• Sawtooth hanging hardware included. Comes pre-installed.